Protocol Kit Co. - Frequently Asked Questions

Welcome to the Protocol Kit Co. FAQ page. We've compiled answers to the most common questions we receive about our products and our company. Our mission is to provide you with the highest quality preparedness kits so you can face any situation with confidence.

If you don't find the answer you're looking for, please don't hesitate to reach out to our support team at support@protocolkitco.com.

About Our Kits & Gear

Q: What makes Protocol Kit Co. kits different from others on the market?

A: We focus on three key pillars: Quality, Practicality, and Protocol.

• Quality: We source our components from reputable manufacturers known for durability and reliability. We avoid cheap, generic items that are common in other pre-packaged kits.

• Practicality: Every item in our kits is chosen based on real-world survival scenarios and feedback from experienced professionals. There is no filler—only functional, multi-use gear.

• Protocol: Our kits are organized using a modular system with clear labeling. In a high-stress situation, you'll know exactly where to find what you need, allowing you to follow a clear protocol for response.

Q: Are your kits suitable for beginners?

A: Absolutely. We design our kits to be comprehensive yet easy to use. Each kit comes with a basic guide explaining the purpose of the core components. While our gear is professional-grade, it's chosen for its intuitive functionality, making it perfect for those just starting their preparedness journey.

Q: Can I customize a kit? A: While our pre-configured kits are designed to cover the widest range of scenarios, we understand that every individual's needs are different. We offer individual components that you can purchase to add to or modify your existing Protocol Kit.

Q: What types of situations are your kits designed for?

A: Our kits are designed for a wide range of disruptions, from common emergencies to more serious long-term events. This includes:

• Natural Disasters (Hurricanes, Earthquakes, Tornadoes, Floods)

• Power Grid Failures & Blackouts

• Vehicle Breakdowns & Roadside Emergencies

• Civil Unrest & Evacuation Scenarios (Bug-Out Bags)

• Wilderness Survival & Outdoor Excursions

Q: How long will the food and water rations in the kits last?

A: All food and water products included in our kits have a 5-year shelf life from the date of manufacture. We recommend checking the expiration dates annually and rotating your supplies as needed.

Ordering & Shipping

Q: How long will it take to receive my order? A: Orders are typically processed within 1-2 business days. Subscription Boxes ship on the first of every month. Standard shipping within the continental United States usually takes 5-7 business days. You will receive a tracking number via email as soon as your order has shipped.

Q: Do you ship internationally?

A: At this time, we primarily ship within the United States. We are exploring options for international shipping in the future. Please check back for updates. Some restrictions may apply to certain items based on local laws.

Q: What is your return policy?

A: We stand behind the quality of our products. If you are not satisfied with your purchase, you may return it within 30 days for a full refund, provided the kit is in its original, unused condition with all components included. Please contact our support team to initiate a return.

Kit Usage & Maintenance

Q: I've received my kit. What should I do now?

A: Great question. The first thing you should do is familiarize yourself with the contents. Unpack the kit, handle the tools, and read the instructions for any items you're unfamiliar with. We highly recommend you practice using key items like the fire starter, water filter, and emergency radio. A tool you've never used is not a tool you can rely on in a crisis.

Q: How often should I inspect my kit?

A: We recommend a full kit inspection every six months. During your inspection, you should:

• Check the expiration dates on all food, water, and medical supplies.

• Test any battery-powered devices (like flashlights and radios) and replace the batteries if necessary.

• Inspect for any damage to the bag or containers.

• Update personal items, such as prescription medications, copies of documents, and emergency contact lists.

Q: Where is the best place to store my Protocol Kit?

A: Your kit should be stored in a cool, dry, and easily accessible location. For a home kit, a hall closet, garage shelf, or under a bed are all excellent choices. For a vehicle kit, ensure it is securely stored in your trunk or cargo area. The most important thing is that you can get to it quickly when you need it.

Company & Policy

Q: Are you survival experts?

A: Protocol Kit Co. was founded by a team of preparedness advocates, veterans, and outdoor enthusiasts. We consult with a network of professionals, including first responders and survival instructors, to ensure our kits are practical, reliable, and adhere to the best practices in emergency management.

Q: Is my personal information secure?

A: Yes. We use industry-standard SSL encryption to protect your personal and payment information. We will never sell your data to third parties. For more information, please see our Privacy Policy.